Thank you for your interest in AZTEC AWARDS. We would like to assist you in whatever way possible.

If you need immediate assistance, please call us at 619-582-2338 or 888-582-2338.

Hours:
Mon-Fri: 9:00AM - 5:30 PM [Pac. Time]
Sat & Sun: Closed.

For more information about ordering with us, please follow these links:

• Placing An Order
• Artwork
• Shipping & Delivery
• Sales Tax
• Large Quantity Discounts
• Cancellations and Alterations
• Returns & Replacements
• Privacy & Security

Placing An Order
We appreciate your business!

You can place an order with us in a variety of ways:

- order online
- call us at 619-582-2338 or 888-582-2338
- fax order to us at (619) 582-2339
- email order to us at orders@aztecawards.com

After placing your order, you will receive an email notification that we have received your order and instructions on how to send us your personalization, logo(s) & artwork.

A customer care representative will be assigned to oversee your order. The representative will review your order for any potential problems with artwork, imprint issues and delivery times.

Our graphic designer will setup the artwork layout(s) and send you the PDF proof(s) of your order. The layout proof(s) are typically sent to you within 24 hours and need your approval. Production will begin after your final artwork approval.

If you require any modification please contact your representative by email or phone at 619-582-2338 or 888-582-2338.

Artwork

Send your logo(s) & artwork to: artwork@aztecawards.com

We prefer art files in vector format such as Adobe Illustrator EPS , CorelDraw, AI, or SVG (Scalable Vector Graphic) formats, however we can use JPG or TIFF files if the resolution is 300 dpi (dots per inch) or higher.

If you don't have artwork, send us an email describing what you're looking for and we will do sample layouts of your awards. You can pick from the samples or give us your feedback. If we need to recreate your art, the charge is typically $40.

You can request the font style(s) to be used in your awards by entering the name of the font(s) in the Special Requests & Instructions field on the Product Page as shown below:
If you have any other questions, contact our art department for help.

Shipping & Delivery

We make best efforts to ship your products to your desired destination in the most reliable way possible given your specified date and production limitations. We normally use UPS Ground and USPS priority to ship your order.

All orders are shipped FOB (freight on board) from our plant. This means that you own the merchandise from that point on. We guarantee that your items will leave the plant on or before the ship date specified on our Order Acknowledgment. We will notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care at 619-582-2338 or 888-582-2338 for assistance.

Sales Tax

AZTEC AWARDS is required by law to collect all applicable state and local taxes for services and goods shipped to California. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 619-582-2339.

Large Quantity Discounts

Price reductions for quantities greater than those shown on our site may be available. Please place your order or contact customer care for an exact quote. We have discount programs for frequent and corporate customers. More information is available by contacting AZTEC AWARDS at 888-582-2338.

Cancellations and Alterations

Once our PROOF(s) have been approved by you, we cannot guarantee our ability to make changes or cancellations to an order. AZTEC AWARDS will make every effort to comply with your cancellation request. If you have already approved our PROOFS, there will be a charge to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

Returns & Replacements

If you have any problems with your order please contact customer service at 619-582-2338 or 888-582-2338 within 7 days of receipt. The items must be sent back to us within 30 days after the claim. We will be happy to replace/refund the item[s]. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.

Privacy & Security
Privacy

This is the web site of AZTEC AWARDS. Our postal address is 6512 El Cajon Blvd # A, San Diego, CA 92115

We can be reached via e-mail at service@aztecawards.com or you can reach us by telephone at 619-582-2338.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for marketing purposes, used by us to contact consumers for marketing purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

You may also receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling us at the number provided above. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

Upon request, we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .

Consumers can access this information by e-mailing us at the above address.

Upon request, we offer visitors the ability to have inaccuracies corrected in contact information, transaction information.

Consumers can have this information corrected by sending us e-mail at the above address or calling us at the above telephone number.

Security
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

We process credit card information by fax and phone. Internally your credit card information is kept highly secure. Please do not give us credit card information by email as it is not secure.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.